Hello - if you are thinking about placing an order with us and would like some more information or to chat to us first, either via email or on the phone, please fill out this form and we'll be in touch with you really soon. We can guide you through every step of the journey.
We are also able to assist you with fabric options, floor plan layouts of different size options for your room and colour advice too. Orders usually take 8-10 weeks to make, because each sofa is made bespoke. We can make them to almost any size you like.
If you are ordering for delivery outside of the UK, we are able to assist you with all aspects of the delivery and shipping process.
Frequently Asked Questions (FAQs):
1. How can I contact your customer service team?
- You can reach our customer service team either by email or phone. Please fill out the form on our website, and we will get in touch with you promptly.
2. Can you guide me through the ordering process?
- Absolutely! We are here to assist you every step of the way. Whether you have questions about the products, customization options, or need help placing an order, our team will provide you with the necessary guidance.
3. What assistance do you offer with fabric options?
- We understand that choosing the right fabric is important for your luxury sofa. Our experts can help you select from a range of fabric options, providing advice on durability, texture, and style to ensure you make an informed decision.
4. Can you assist me with floor plan layouts for my room?
- Certainly! We offer assistance in creating floor plan layouts for different size options of our luxury sofas. This way, you can visualise how the sofa will fit into your space and make the best choice for your room.
5. Do you provide colour advice?
- Yes, we do. Choosing the perfect colour for your luxury sofa can be challenging. Our team can offer colour advice based on your preferences, room decor, and lighting conditions, helping you find the ideal colour that complements your space.
6. How long does it take to make an order?
- Since each sofa is made bespoke, our production time usually ranges from 8 to 10 weeks. We ensure meticulous craftsmanship and attention to detail to deliver a sofa that meets your exact specifications.
7. Can you customise the sofa size according to my requirements?
- Absolutely! We offer the flexibility to customise the size of your luxury sofa. Our skilled artisans can create sofas to almost any size you prefer, ensuring it fits perfectly into your living space.
8. Do you provide international shipping?
- Yes, we offer assistance with international delivery and shipping. If you are ordering from outside the UK, our team can guide you through the entire process, ensuring a seamless and hassle-free delivery experience.
9. Do you offer guidance throughout the ordering process?
- Absolutely! We are here to assist you at every step of the journey, from providing information to guiding you through the ordering process. Your satisfaction is our priority.
10. Can I request additional information before placing an order?
- Certainly! If you have any specific inquiries or require further details, please fill out the contact form, and our team will be happy to provide you with the information you need.
11. Is there a showroom where I can see the sofas in person?
- Currently, we operate exclusively online and do not have a physical showroom. We can organise viewings in London and at Sophie’s home in Wiltshire, by appointment only. However, we can provide you with detailed images and descriptions to help you make an informed decision.
If you have any additional questions or require further information, please don't hesitate to contact us through our website form or by phone. We look forward to assisting you in finding the perfect luxury sofa for your home!