Use each medium for what it genuinely settles: films for character, yield and scale; samples for colour, texture and your room's actual light; the free floor plan and render for fit and proportion; and the conversation, with Nadia or the team, for everything specific to your life. In that order, a screen plus a postbox decides a sofa as confidently as a showroom afternoon, and we built the sequence so it could.

Buying a sofa remotely sounds like a leap of faith, and done badly it is: a decision made from a single flattering photograph deserves its anxiety. Done in the right order it is something else entirely, a sequence of small certainties, each medium answering the questions it is actually qualified to answer, until the order form is just the last formality. The sequence:

The honest order of operations

First, watch: the films settle the questions of character and feel at a distance, how the fabric moves, how deeply the cushions receive a person, how big the sofa truly is beside a human being, and they will rule sofas in and out faster than any amount of reading. Second, touch: order samples of the fabrics the films sold you, and let your room's light and your own hands have their veto, because colour belongs to your window and texture belongs to your fingertips, and neither has ever been transmitted by screen. Third, place: send your measurements for the free floor plan and the render, which settle fit, proportion and the layout questions no amount of watching can, your room, your walkways, your exact specification pictured in your own photograph. Fourth, talk: bring the remaining questions, the household, the dog, the fill dilemma, the access worry, to Nadia at any hour or the team in theirs, and let the conversation close the gaps the media cannot. Then order, with nothing left to hope about. Every stage before the deposit is free, and each one converts a hope into a knowledge, which is the entire method.

Questions, answered honestly