★★★★★
Professional and thoughtful customer care
Following an issue with my order, I was contacted directly by the company with a sincere apology and a full refund for an item not delivered for several weeks. They also arranged a thoughtful goodwill gesture, which was appreciated and unexpected. I was impressed by the professionalism of their response and the effort they made to put things right. It's refreshing to deal with a company that listens to feedback and genuinely cares about its customers. Thank you to Janine and the team for their help and excellent customer service.
Anne Cognito
13 June 2026
★★★★★
Love Sophie Conran!
A great company to work with; very communicative and responsive. The custom ottoman we sourced for a client is perfection. So very happy to be able to get your beautiful product here in the US! Can't wait to source from you on future projects!
Lindsay Wells Suntag · USA
5 June 2026
★★★★★
Fantastic customer service from…
Fantastic customer service from deliberating the fabric and style to delivery and follow up. Couch is so comfortable and looks amazing. A great experience !
Kathryn Owen · USA
9 May 2026
★★★★★
Sophie's is more than just a furniture…
Sophie's is more than just a furniture company. Their representatives assisted in planning furniture and fabric choices. Very responsive to my multiple questions and concerns. Wonderful all around.
Elizabeth Mathieu · USA
6 May 2026
★★★★★
Beautiful Products and Staff
Not only was the Sophie Conran team lovely to work with, but the loveseat is beautiful and SO comfortable! Love this company!
Samara Kidd · USA
4 May 2026
★★★★★
The most attentive service from first…
Amazing attentive service from first meeting with Nadia to liaison with production and logistics, Melanie was fantastic with rearranging and holding off deliveries with our continual building delays. Delivery and installation was a dream - true experts. Sofas are beautiful and couldn't be more comfortable
Magda Devaris
24 April 2026
★★★★★
Delightful from start to finish
Delightful from start to finish - helped me with design, sent many fabric samples, helped me get my order in before the price increase, kept me informed through the construction, effortless delivery, gorgeous pieces. I purchased a sofa, chair, and ottoman and could not be happier.
Tamera Ferro · USA
19 April 2026
★★★★★
Big thank you to the team at Sofie Conran
I have 2 lovely sofas & a footstool that fit beautifully in my small cottage. I would like to thank especially Nadia & Melanie who were absolutely fantastic. They were professional & friendly, nothing was too much trouble. Also the chaps who delivered the sofas big thank you. Friends & neighbours have loved & admired the sofas.
Ward
18 April 2026
★★★★★
Incredible!
From the very start, Sophie Conran was the obvious choice for our new sofa! We had been browsing the net for a while in the hope of finding something extra special for our new home and very nearly gave up… that is until we clapped eyes on Sophie Conran's glorious website! We quickly fell in love with the classic chic of her designs and knew it was the right choice! Nadia was very accommodating and knowledgeable in helping us choose the right sofa and Melanie was a joy to work with in managing a seamless experience in delivering our order ahead of the scheduled delivery date! The entire process was stress-free and without any effort from our side! I cannot recommend this company enough 😃
Helen Beaumont-Jones
27 March 2026
★★★★★
Absolutely wonderful service and sofa
Absolutely wonderful service, people and sofas. There aren't enough adjectives to do justice to my Coco Loveseat. Very pleased I invested in it. And such friendly people on the end of every email.
Sewell
25 March 2026
★★★★★
Beautiful Roman blinds in a stunning…
Beautiful Roman blinds in a stunning fabric. Excellent workmanship, I'm really pleased with them.
clarinda still
24 March 2026
★★★★
Sofas
Beautiful stunning sofas unfortunately out of my price range
Christina Starmer
23 March 2026
★★★★★
Exceptional
Exceptional. That's the best way to describe both my experience with the Sophie Conran team and our new sofa. From the very first interaction, Nadia was incredibly helpful and communicative, even creating a custom rendering of the sofa in a fabric that wasn't shown on the website. Once our order was underway, Melanie made the delivery process seamless with clear, timely communication. The sofa itself truly has a "wow" factor. It's unbelievably comfortable - an absolute joy to sink into - and everyone who sees it comments on how beautiful it is. I couldn't be happier with this investment in our comfort and home.
Emily · USA
18 March 2026
★★★★★
Great follow thru and personable…
Great follow thru and personable communication!
Kathy B · USA
2 March 2026
★★★★★
I have just received my bespoke coco…
I have just received my bespoke coco sofa, chair and footstool I am absolutely thrilled. Nadia in the design team was incredibly helpful and supportive as soon as I approached Sophie conran after seeing the off the peg range in John Lewis. She as even kind enough to do a zoom call on a Sunday afternoon to talk about ideas. Nadia helped with fabric choices and I ended up choosing a stunning floral with a plain border from two separate fabric manufacturers, bespoke really means you can choose literally anything although one fabric I loved Nadia explained wouldn't be suitable for loose coverings which saved a very expensive mistake, she was so helpful during literally dozens of emails and calls 🥰 Melanie took over once the order had been placed keeping me up to date with timelines and delivery ( which ended up being much quicker than I expected) it has been such a luxury to have an L shape sofa made to our exact measurements rather than making do with what is available in a shop. The delivery team were excellent and very professional. I cannot recommend Sophie conran enough the quality of the furniture and overall customer service even down to the stunning scatter cushions has been first class … thank you all so much
Sara partington
25 February 2026
★★★★★
The DREAM Sofa!
I couldn't be more thrilled with our sofa! The quality is just incredible; sofas are such investment pieces, and this one was really worth it. It feels like something we will have forever. Every person that comes over immediately comments on how beautiful it is - it's completely made our living room! From the communication around ordering to the white glove delivery, every part of the experience was also impeccably thoughtful. Safe to say, I'm a Sophie Conran fan for life.
Lucy Mellors · USA
5 February 2026
★★★★★
The whole customer service from the…
The whole customer service from the team was second to none. Contacting them about specifications and delivery arrangements was seamless. The sofas themselves are super comfortable and extremely well made. Overall, an excellent experience.
Sandra · IE
26 January 2026
★★★★★
I cannot speak more highly of the…
I cannot speak more highly of the customer service I received through this company. I was so pleased with the process of ordering and delivery, the sofa is beautiful and perfect for my space. Very wonderful all around!
Ashley · USA
12 January 2026
★★★★★
The company was very easy to work with
The company was very easy to work with. The coffee table is a very solid, well made piece of furniture. The quality is superb. The furniture was delivered on time and was framed around the piece so it was well protected.
lisa k · USA
15 December 2025
★★★★★
The best decision
I have debated for three years about a Sophie Sofa (Coco 2.5) and Nadia was so patient and understanding with all of my questions and hesitations. The style and look of the sofas from Sophie spoke to me and I felt one of them had to be my dream piece of furniture. I looked at many other designs and manufacturers and kept coming back to Sophie and I am so glad I did not "settle." The "Duck Egg" color in linen was also worth waiting for. I expect to have many years of enjoyment from my bespoke piece and I know it will be enjoyed by my daughter and her family in years to come. You should have heard the squeals of delight and the spark in their eyes when they saw it had been delivered. Melanie picked up after Nadia finished her assignment with me and made the ordering and decision-making easier than any other item I have ever ordered. Thank you so much. What a tremendous value and quality this sofa has, and I am looking forward to the future memories made watching TV, reading, or even sitting cross-legged writing up notes from a lecture.
Jo Davis · USA
21 November 2025
