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5

Delivery

UK Mainland Delivery Options


Delivery OptionDetailsCharge
Standard Delivery within 1-2 Working Days* £5.95
Next Working Day Available for orders placed by midday** £8.50
Saturday Available for orders placed by midday Friday, delivery between 9am - 5pm £12.00

 

* Working Days are classed as Monday to Friday inclusive.

** Next Working Day delivery orders placed after midday on a Friday will be despatched the following Monday, with the exception of UK Public Holidays.

For any and all enquiries relating to deliveries, please contact our Customer Service Team on (0)20 7603 1522 or customerqueries@sophieconran.com. Further information can also be found below.


UK Highlands & Offshore Delivery Options

The following locations are subject to varying delivery charges:

Guernsey, Isle of Man, Isles of Scilly, Isle of Wight, Jersey and Northern Ireland as well as postcodes: AB31-38, AB40-56, IV1-28, IV30-32, IV36-49, IV52-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE

The following locations are subject to varying delivery charges: Keep as is You can obtain an estimated delivery charge by providing the correct postcode at checkout, and our Customer Service Team will be in touch with you directly if there is any discrepancy from this estimate once your order is placed. We use a signed for courier service for all of our deliveries due to the valuable and fragile nature of the products and, as such, delivery charges may be slightly higher than standard Royal Mail prices. Please note that orders to these locations will be delivered within 2-3 working days and we sadly cannot offer Next Working Day and Saturday delivery options.


Tracking Your Parcel

As soon as your order has been dispatched from our warehouse, you will receive an email containing tracking details for your parcel, along with a 1-hour delivery timeslot on the morning of delivery! Should you wish to change the date of delivery, request to collect your parcel from a local store, leave your parcel with a neighbour, or leave your parcel in a safe place, you can do so directly with the courier by following the instructions provided in their email. If you don’t receive your tracking details (or accidentally delete the email containing them!) please contact our Customer Service Team on customerqueries@sophieconran.com, quoting your order number, and they will be able to send you a new tracking link.

International Delivery Options

We are delighted to be able to offer delivery to most countries.

For an accurate shipping quotation ahead of placing your order, please contact our Customer Service Team on (0)207 603 1522 customerqueries@sophieconran.com with your delivery address and the products that you are interested in ordering. The team will then put a quote together with an accurate shipping cost and proceed with placing your order manually. The shipping costs for sending overseas are dependent on the size, weight and quantity of the parcels.

Should you wish to place your order as normal through the website, an approximate delivery charge will be generated. This will then be checked by our team for an accurate shipping cost and the team will get in touch to take an additional payment if the amount is higher or to process a refund if lower.

Please note that Next Working Day and Saturday delivery options are not available for international orders and that delivery lead-times will vary depending on your location. Our Customer Service Team will be able to advise on the delivery lead-time along with your personalised quote.

Deliveries to destinations outside the UK may be subject to import duties and taxes which are levied by the importing country as the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance are the responsibility of the customer and we are unable to provide estimates for these charges.

Please note that all orders are processed in GBP.

General Delivery Terms

All delivery charges are subject to change depending on the size and weight of the parcel. Our Customer Service Team will contact you before despatching your parcel should your order incur further delivery charges.

Before you finalise and submit your order please ensure that the delivery address is correct, including the postcode, and that you have given any further instructions and a safe location to leave the parcel, if required. After placing your order please check the details on you order confirmation and contact our Customer Service Team as soon as possible if anything is incorrect.

Please note that once left at the designated safe location, we cannot be held responsible for your parcel.

Please also note that we cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect delivery information being provided, major roadworks or road closures and force majeure.


Pre-orders

On occasion we are delighted to be able to offer pre-order on items that are due to come into stock in the near future. This will be apparent on the product page. When you pre-order an item we will keep you updated regarding the delivery date at every stage. Should you have a mix of in-stock and pre-order items on your order we will deliver all of the items together once everything is in stock. Should you wish to have the in-stock items delivered immediately, two separate delivery charges will be incurred. Our Customer Service Team will get in touch once your order has been placed to discuss your options and to keep you updated until your lovely new items arrive with you. Please contact our Customer Service Team on (0)20 7603 1522 if you have any questions or problems.


Items Not Received

Please do contact our Customer Service Team if you have not received your order or if you have experienced any issues with your delivery. We will investigate all issues as quickly as possible with our Warehouse Team and our designated courier.


Items Damaged In Transit

Although every effort is taken to ensure that our parcels are well packaged when they leave our warehouse, accidents do occasionally happen. If an item you have received arrives broken or damaged in any way, please contact us within 5 days of delivery. Please email our Customer Service Team with clear pictures of the damaged itemsand we will investigate fully to resolve the situation for you as quickly as possible. If you have any other questions relating to delivery our lovely Customer Service Team is here to help. You can call us on (0)20 7603 1522 or email us at customerqueries@sophieconran.com.