We now ship across the UK and Internationally via DHL

*Working Days are classed as Monday to Friday inclusive.

**Next Working Day delivery orders placed after midday on a Friday will be despatched the following Monday, with the exception of UK Public Holidays.

Products transported outside the United Kingdom mainland and Republic of Ireland mainland may be subject to customs, handling, import and/or export duties and sales tax. Please visit https://www.simplyduty.com/import-calculator/ and refer to the HS code on the product category page to calculate any fees that will be due.  

Preorder products take a little longer to get to you as they are on their way to us from artisans from all over the world and are often hand made. For exact details of when to expect your preorder product please look at the about section.

Normally we will delivery your order when all the items in your order are available to dispatch. However if you would prefer not to wait for preorder items alternative arrangements can be made by contacting our friendly Customer Services Team.

Please note that delivery times and costs do not apply to furniture, which can vary by item with lead times up to 12 weeks. When you purchase a furniture item our lovely Customer Services Team will be in touch with you directly to confirm the exact date and price for the delivery of your item.

Returns: All sales items are non-refundable/non-exchangeable. All full-priced items are refundable and exchangeable if they are returned in pristine condition. We offer a no quibbles return policy within 14 days of delivery for standard furniture items. Delivery, collection costs and a restocking fee of £50 or 10% of the value of the order (whichever is greater) will be deducted from your refund. For special order furniture products, no returns are offered. 

Do please get in touch with our Customer Service Team on customerqueries@sophieconran.com to discuss delivery times, dates and costs for Highland/British Isles orders or for any general delivery queries. You can refer to our ‘Delivery’,  'Returns' and ‘FAQ’ pages for further information.